My sister lives in conneticut and ordered an i phone for me, to be sent to my apartment in Los Angeles. AT & T did not include my apt number so naturally the fedex guy could not deliver the package. I had to go to the fedex office and wait for the delivery guy to pick up my package. After an hour the package arrived, buit AT&T wrote my SISTERS NAME instead of mine after my sister specifically mentioned that it was going to be delivered under my name, to my address. So the phone was there in front of me but I could not get it because the name was different.
Fedex said that all they needed was a fax release form from at & t so they could give me my phone. My sister called them and at&t said that they will not fax any forms to FEDEX.
Long story short the problem was due to AT&T's negligence and carelessness, at the same time they would not put out the effort to fix the issue.
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