Sadly I'm still a Virgin Press client since September. We (me and my flatmates) requested Virgin press broadband providers in October this past year. We've been delivered the first bundle comprising the device and also the remaining put up gear. While purchasing this within the telephone, the Virgin press salesperson has recommended me the put up is extremely simple and it is not essential to guide a specialist for that-but easily wish to he is able to deliver a specialist to create it up for all of US at a price of £30.00. I decided when it's truly that easy to setup, we wont require a specialist. The first cost was designed to be £75.00 that was the very first month cost of £37.50 and an additional month cost ahead of time, then when we'd remove we'dnot need to purchase the final month. I was recommended that after we put up the wireless device and link we've to telephone up Virgin and trigger our consideration and that I would not be billed anytime when the consideration was not triggered and also the first cost would be studied per month in the service time.
Whenever we acquired the first bundle, we set the device up with a notebook available I called Virgin to trigger our consideration. Sadly the first service was not effective and so I was handed to IT division who attempted to resolve the issue but their summary was the device was defective plus they might deliver a specialist to truly have a view it. This specialist reached our home but sadly on the incorrect day and never the one which was planned so we missed his visit. After I called Virgin again to solve the issue they stated they'll deliver us a brand new device so we are able to attempt to set it-up again. Device came and also the same problem happened. This continued and following a month we obtained a statement of £110.00 that was billed from my bill. Despite the fact that I had been guaranteed that people won't be billed something before broadband consideration is triggered that has incidentally never occurred so far.
I quickly terminated my immediate money so when I called Virgin to obtain my money-back they stated they'll credit me by giving the web free of charge for that first 8 weeks. It has never occurred since since that time we've been delivered 5 defective modems with problems which have never been fixed. We'd numerous various specialists visiting our home to solve the problem that has never been solved. I had been billed £110.00 that we never returned and much more expenses adopted next but since I terminated my immediate money, cash didnot walk out my bill anymore that will be excellent on a single aspect when I didnot shed more income but about the other-hand it's today influenced my creditcheck, as Virgin has handed the outstanding expenses to credit control. Additionally they blocked our broadband consideration and so I am not able to remove it until I spend another £83.00.
I find this positively absurd considering I never had web connection in my own home and that I was informed I'dnot be billed when they can't supply the providers that will be also mentioned within their terms & conditions. I'd togo through so much trouble with Virgin I'd alert anybody who's considering joining them because it is just a large lure and laugh-in that person. As their payment for that £110.00, I had been provided a £10.00 reimbursement however they could not do other things. Each time I talked to Virgin I'd to make use of my cellular so my telephone expenses were sky-high over £100.00 every month and right now I possibly lost around £500.00 on attempting to form this out.
All I'd like now's a payment for this disgraceful conduct of the large advertising supplier who provides you with fake claims. I'd like £500.00 back as payment and that I wish to remove from Virgin Press and ideally never notice of these again.
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