I registered Cingular Wireless pursuing an internet ad by their approved broker, Inphonic (1010 Wisconsin Avenue NW Suite 600 Washington, DC 20007) The ad guaranteed free phones, a $600 refund on two Motorola MPX-220 phones. Though I've fulfilled all problems to get my discounts, equally Cingular and Inphonic WOn't recognize the refund.
The refund guidelines suggested 'records should be postmarked no sooner than 180 times with no later than 210 times after service.' I translated the directions as business days. There have been no more specifics neither within the ad wording, or within the refund directions regarding how precisely these 30 days is likely to be measured (i.E., such as the evening of the service and also the evening of postmarking or not, whether business days or schedule days, etc). Furthermore, the discounts needed 'a radio statement dated between 150 times and 210 times after service.' The Cingular expenses I'm getting are now actually not old (only times that seem are payment period period and due date, not the 'payment date'). I think the entire present was obviously put up to create it extremely difficult for clients to obtain their discounts (why a business like Cingular might believe this a great advertising technique is beyond me).
Our documents show I postmarked the programs Oct 6, nicely inside the 180-210 business days screen in the service day (March 7).inphonic replied after 4 (four!) months (January 30) to see me the refund was refused because of being postmarked too late! Based on their repetitions the application form was postmarked 214 times after service. This isn't feasible.
Because there have been no telephone numbers shown on Inphonicis communications, I attempted to solve the problem using Cingularis customer support.in the end, I'm their client, not Inphonic's, the advertisement described plainly their title, not Inphonic's, plus they are those producing the earnings from my patronage, not Inphonic.
The very first Cingular representative I talked with was completely not able to assist. These folks obtain instruction, in my opinion, in being ineffective. Her supervisor, however, guaranteed she'll resolve the problem within 24h and contact me back. Three nights afterwards, when nobody called back, I talked to a different hopeless Cingular repetition, then his supervisor, etc. After several hours invested with Cingular repetitions of various quantities of unhelpfulness (which have to be 'informed' individually concerning the problem, because they don't get notes on the pcs), one of these really appeared to comprehend the issue and named Inphonic to intervene. The Inphonic repetition stated he'll send the problem for their Fund Department which must agree it and they'll call-back in 5 business days. After 7 business days I named Inphonic and was informed they'd no concept of this demand, they do not have a Fund division and they'll not recognize the refund anyway.
At the conclusion of my persistence I submitted grievances using the Better Business Institution against both Inphonic and Cingular.inphonic didn't actually bother to react (the organization has over 1,800 grievances and its own account within the BBB continues to be suspended). Cingular replied, simply to provide an insulting $150, after which to refuse any connection with Inphonic' s refund (notice, they just create the earnings, normally Inphonic offers them with clients on the non-profit foundation).
I'm cheated and abused by both of these businesses, however in specific, the significantly marketed 'large cafes' Cingular. To include insult to damage, they declare I've a-2-year agreement together, even though online present described no such factor (merely a six-month interval to obtain the discounts they never recognized). When I have discovered out, I'm not alone within this scenario, an easy Web search recognized many more handled likewise. Sadly, this routine of misuse is just prone to develop using the current purchase of Cingular by SBC/New AT&T.
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