I was planning a move to another area in Ontario when I filled out an online form to inform Rogers of my moving date which would switch my service to my new residence. I completed this one month prior to my move. I then received an e-mail from them stating that they did not have telephone service in the new area but, they are able to offer us long distance service. I contacted Bell and arranged my home phone service with them.
The day we were moving the phone was still connected in my apartment. I called Rogers to ask why it had not been disconnected. The woman on the phone stated that they had no record of a disconnection notice. I told her that I was staring at the e-mail and relayed the information to her that I had been sent. She apologized and directed me to another department because she was not able to deal with the situation. I had the exact conversation with 3 different sales representatives! By the fourth transfer, I was quite irritated. I explained the situation again and said that I know it is not her fault but this is rediculous. I again received an apology and she said that she AGAIN needed to transfer me. All I wanted to do was shut off my phone! After a total of 6 times being transfered, the customer service rep informed me that I would have to pay for my service for 10 more days because they require 10 days notice prior to service cancellation. I lost my mind! Even though I have the e-mail stating that they received my cancellation notice, and it was a mistake on their part, I was still required to pay!
I would avoid rogers at all costs! I will never use that company again!
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