I called Verizon on 9/10/09 & asked the rep (Joey) to change the name on my account from my husband's name to mine. She told me this would be effective on 9/15/09. I verified with her several times that there would be NO disruption in service. She assured me there would not be disruption. A rep called yesterday to verify the name change & again I asked about disruption in service. He again assured me no impact on my service. I woke up this morning with no phone service. I have called customer service several times today and explained I work from home and could lose clients over this. Each service rep and repair tech states there's nothing they or I can do. I have to wait until tomorrow to have service again. After speaking with a supervisor this morning, she assured me service would shortly be restored (and in my name). I have been receiving calls from the automated Verizon line on my pay-as-you-go cell phone saying that a repair tech will be out today. Then it calls back & says a repair tech will be out tomorrow, etc. It keeps calling. So I called repair and asked why I need repair over a name change. Now they say there's trouble on my line & has to be repaired. Blowing smoke up my butt and I still have no phone service over a damn name change. Verizon sux & I hope I don't lose my clients over this.
0 comments