This company takes more money than any company I know. It is bad enough the prices are outrageous. I paid a bill off and they still have a block on my calls. These calls are correctional facility calls only. 2 calls a week, 30minutes each call, and my bill is over $35.00 a month. When there is a communication problem and I couldn't hear my husband talking, I have hung up, and yet they still charge me for 1 to 2 minutes, of 1.50 or more. I have asked for a credit and explained why it was only 1 minute long, and they said the would take care of it. Well to this day, I have 7.50 worth of calls that I could not hear the caller and he couldn't hear me. This has been since May. They haven't credited me but they have blocked calls for a 30.00 bill.
Now the bill is paid off and the block is still on. They claim it takes 24 hours to unblock the line. I have waited 3 days sometimes. There should be something we can do, in order to keep in communication with our loved ones. This is outrageous business practices...
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