When the department of corrections decided to move to Global Tel link it was poor decision. Since my boyfriend calls me daily I am on a high volume call status and have to pre-pay my calls. There is no warning as to when the account is getting low. I pay over $300 a month. There is no discount and it is considerably higher cost. Global Tel Link utilizes call centers overseas so the service quality is very poor. I am put on hold for 15 minutes at a time even after using the automated call back system the holds continue. Last night even though I have an $70 balance on my account my boyfriend was told I have a block on my phone. His relatives had to call me to tell me. I called Global Tel lInk and they told me there is not a block and that I have a balance on my account. I called again after another relative called and was told by a supervisor someone will get back to me in 24-48 hours. This is unacceptable. I would never choose this company as a provider and the DOC should discontine the relationship with this phone company. I have been double billed for calls etc.
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