We received our bill from Feb-Mar'08 and we were so mad when we got $128.80 charges for a 24-minute call in the Philippines. The second 30-min call for the same number was only charged $4.80. My husband call five days in a row last week and he spoke to different persons because they keep transferring him to another department, sometimes they will just cut the line when you already spent more than an hour waiting on hold especially when it's almost 6pm and they cannot decide what to do about the complaint. They told us they will give us a call about it and they never did. I called this morning again and my effort was useless again because after talking to two different persons for almost an hour, the line was cut again. Calling overseas for 35 minutes would only cost $5.00 prepaid card and that $128.80 for 24mins was ridiculous.
Verizon is only good when you asked them to add new services, they are fast to attend to your request; but if billing is in question then expect the worst. We were so upset, disappointed and mad about what happened. We were diligent in paying our dues in full every month and we are good customers that's why it so frustrating that they cannot help us in time of need when the fault was with them.
Please help us. Any suggestion would be greatly appreciated.
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