When I signed up for Direct TV/Verizon service, I was quoted $90 a month, so each month when the bill came in at nearly $200 I began inspecting my bill. I was being billed for movie packages that I didn't want and never signed up for. Each month, customer service assures me they will fix it, but ...
I got up this morning and was unable to access my Verizon webmail. I turned off two weeks ago Verizon FIOS bundle and kept the Internet for another month, without using the modem, just to access my webmail in order to make a transition to my new email address changes. It is bad enough that I have a ...
I lost all FIOS services in April and shortly thereafter I cancelled my VERIZON account after they were unable to restore my services. I had Cablevision installed on May 7. Verizon has been CHARGING me for services that they never provided to me. I didnt even have Verizon wiring in my home at the ...
I was a Verizon (VZ) customer from 1996 through 2011 (15 years!), and I paid every VZ bill in full immediately. Although there's never much to like about the phone company, when things went wrong VZ usually made things right one way or another. About a year or two ago, I noticed a significant ...
I signed up for Verizon Residential Phone Internet service in Jan/ Feb. I called specifically to ask questions about a "bundle" package I had seen advertised online that included Verizon Freedom Essentials (unlimited US calling), and 4-7 Mbps of high-speed/DSL internet service. The ...
I recently LOST EVERYTHING I own in a house fire, so I called verizon and told them I needed to cancel my service with them since I am now homeless, I rented the house and did not have renters insurance. The supervisor I spoke with was named April, I told her what had happened and she asked if I ...