I recently bought a Slider Sonic from Virgin Mobile. The next may be the mail communication. This could be laughable if it had beennot so typical.
Unique email delivered by me to VM:
I recently bought the Kyocera Slider Sonic for my boyis b day (nowadays). Nowhere in your website does it suggest that the hardware wire or even the memory aren't involved. Actually it says simply the alternative within the person's manual and also the aid which are published in your website. I should state that this really is deceptive and irritating at-best. Perhaps deceptive.
The wire is challenging to acquire elsewhere and both wire and card ought to be provided or even the price of every ought to be acknowledged to my consideration because it was mentioned to become incorporated with the telephone.
Thanks,
Christine H
Reaction that I received:
"[email protected]" Friday, October 17 1:04 PM
Hello Christine,
Cheers for the e-mail — as well as for providing people the chance to answer your issue. We are here to assist.
To answer your issue: the top features of the Slider Sonic have transformed; the Transflash expanding storage and USB Wire aren't any longer involved. Sorry for that
You are able to place an order for that storage card in one of our stores situated close by for your location or you may also purchase it online from any 3rd party site that will be promoting the Slider Sonic suitable
Memory.
Hope this email was helpful. When you have every other concerns or would really like more information, please feel liberated to contact us at 1-888-322-1122 (or *VM in your Virgin cell phone). We will be happy to work with you.
Aidan
Virgin Mobile At Your Support
E-Mail 2 from me:
Your reaction isn't appropriate. I've previously obtained a flippant, couldn't care less, what would you like me to complete about this, reaction in the woman that I talked with recently after I eventually got through the telephone selection to some live person. I recognize (today) the top features of the Slider Sonic have transformed which the Transflash expanding storage and USB Wire aren't any longer involved. Our level being that you simply don't reveal this everywhere in your website or at that time of purchase which I'd not need purchased the telephone had I recognized this.
It was bought like a present. I went around Friday night searching for some spot to buy both the card and/or wire. No body (Wal Mart, Radio Shack, Bestbuy, etc) bears these things or might they direct me to somewhere that did. I'd to provide the kid something special, which he was not able to utilize all of the functions on. He was many dissatisfied and that I was acutely irritated.
If you should be likely to direct an unhappy client to some 3rd party merchant or additional area you'd best be particular about wherever and sure them can be obtained for sale. I also did a Google research and was not able to discover anywhere that provided the things. There have been many websites that had Sandisk cards but didn't particularly suggest that these were to be used within the telephone. Nowhere may I discover the wire available. Kyocera doesn't actually provide them available at their online shop.
I've often suggested Virgin Cell upon reading that somebody was buying fresh supplier however, you have fallen the basketball with this one. I really hope as possible give a more acceptable answer this email.
Christine
Foolish reaction #2:
Hello Christine,
Cheers for the e-mail — as well as for providing people the chance to answer your issue. We are here to assist.
Our apologies for almost any trouble it has triggered of course if it was not completely told you. Your feedback is extremely useful to us and we welcome it. Your support is made round the likes and requirements of our clients; we are usually searching for methods to provide you with more of what you would like. We're very versatile and therefore are continuously searching for methods to enhance, therefore we enjoy you making the effort to contact us.
We are pleased to pass-along your feedback towards the involved office.
More, the Transflash memory for Slider Sonic is easily available at just about all the shops who offers our items. You are able to seek advice from Bestbuy, Goal, WallMart etc.
Alternately, you are able to contact the telephone producer also any info on this.
When you have every other concerns or would really like more information, please feel liberated to contact us at 1-888-322-1122 (or *vm in your virgin cell phone). We will be happy to work with you.
Laura
Virgin Mobile At Your Support
Our last try to get an intelligent reaction:
Clearly no body is making the effort to really study what I've created or you are simply attempting to irritate me into quitting.
The Transflash Memory isn't easily available at just about all the shops that market your items. If it were I'd have bought one. When I have previously mentioned, I've been already to Walmart, Bestbuy, Etc. They've stated they don't bring these items.
I've also examined the Kyocera on line shop.
You've really accomplished nothing to solve my issue.
Apologies for my trouble aren't adequate.
To ensure that there's no more distress I would like to show for you personally exactly what the choices are in this time.
Please reply with among the following:
1. You'll supply in my experience both card and also the wire at no extra cost.
Or
2. You'll credit the consideration using the price of those products.
Or
3. You'll offer directions on the best way to return the telephone to get a complete credit of the price.
If you should be not approved to create this choice please possess a boss or supervisor contact me at (xxx) xxx-xxxx, Mon - Friday, between 8:00 am and 5:00 pm.
Thanks,
Christine
Foolish reaction # 3:
Hello Christine,
Cheers for the mail... As well as for providing us the chance to answer your issue. We are here to assist.
We apologize for that inconvenience caused.
The brand new Slidersonic doesn't have a Flash cable or perhaps a Sandisk memory.
The USB cable and Sandisk storage card can be bought from the store, and you will inquire together concerning the pricing for that card. Please tell them that you simply want to make use of the card having a Slidersonic telephone for Virgin Mobile USA.
To find out more on our telephone designs and components, please access the below-mentioned link on our site. You may also search through the Aid area on our site to find out more on frequently asked question.
Http://www.virginmobileusa.com/telephones/catalog. Do;
You are able to examine the accessibility to a store in a specific region on our website; by entering the tackle, or atleast a Zipcode or Town/Condition, in the following link on our website. Please check-out using the shop to make sure that they've these products you're searching for.
Http://www.virginmobileusa.com/power/prepareFindStores. Do
If you experience your circumstances isn't solved, please provide us a phone in the below-mentioned quantity, therefore we are able to function to clear this up for you personally.
When you have every other concerns or would really like more information, please feel liberated to contact us at 1-888-322-1122 (or *VM in your Virgin cell phone). We will be happy to work with you. Hello, they do not contact us Virgin Mobile At Your Support for nothing.
Rob
Virgin Mobile At Your Support
At this time I again braved their silly Telephone IVR wherever the Selection speech seems like it is giggling at you looking to get a live person about the point. Once I did so obtain a live person about the point, she (Adrienne) place me on final store simply to return about the line declaring the Flash wire was available on the internet site being an item. It was stated in a tone designed to make me feel silly. Obviously the wire wasn't not on the webpage after I initially bought the telephone. They still haven't explained precisely which card will become necessary. I plan to keep up with the support with Virgin mobile-only long enough for my boy to savor the uniqueness of getting their own telephone then both of our balances may be terminated. I'm going to be publishing this criticism everywhere it's related.
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