I'm an Airtel mobile prepaid person. Our honest recommend to all Airtel customers is the fact that "DONT EVER CALL CUSTOMER SERVICE IN 121 THINKING YOUR COMPLAINTS COULD BE JOINED QUICKLY". Airtel has this service to decrease its clients once they approach having a criticism. Based on TRAI rules, each time a client connections a-mobile owneris customer service, he ought to be supplied with a docket number and also the the next time you create a follow-up phone you've to say this quantity and also the cellular operator ought to be ready to find the complaint background and understand the present position of the criticism. But this process isn't at-all accompanied by Airtel. However many providers like previous BPL mobile did this. If you create a criticism, they report it and deliver you an sms together with your question quantity, such that it could be simple for creating a follow-up. But Airtel customer service professionals avoid you by requesting large amount of concerns relating to your criticism and any time you create a phone to understand your criticism standing, another government is likely to be joining your phone and you'll need to clarify anything from the start. Regardless of how often you contact 121, exactly the same kind of scenario you'll encounter. Should you demand on obtaining you associated with some greater standard, they've a phony switch which can make a ring-tone sound causing you to genuinely believe that your phone has been aimed with a greater official of the organization but nothing may happen even although you contain the point for five or five minutes. Therefore the greatest point is deliver a contact relating to your criticism towards the nodal officer and also the boss/COO of the particular group. The e-mail details are available out within the following links.
Http://www.airtelworld.com/nodalofficer.htm
Http://www.airtelworld.com/authority.htm
Usually choose to get a written reaction so you might have an archive of the communication for potential activity! You'll possibly get a response in about two or three times. Also then in case your criticism isn't redressed precisely don't wait to deliver a legal notice and enroll an incident using the customer addressable community. And do not wait when the quantity included is really as low as Rs. 50 or 100/-. It's our cash and we purchase their providers plus they don’t supply us something at cost free!
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