Complaint / review / scam report
Bad knowledge and bad customer service

Complaint / review text:
I had lost my phone in April 2015. I went to the ATT store where I originally bought it. I was told by the sales rep. That I would have to pay $150 on the insurance to get a replacement. He went on to say that I could get an upgrade and just continue making payments on the new phone. I was assured that my obligation to the lost phone would cease. 2 months later, I find I'm still being billed for the lost phone. Neither ATT cust. Support or the the store will take responsibility. The store manager told me that maybe they could take back the new phone. I pay the $150 on the insurance, and get a replacement. He says it's up to ATT cust. Support and cust. Support says that it's up to the store. The store manager keeps saying it was a "miscommunication" and that the 14 day buyers' remorde period is up. 1. It was not a miscommunication, it was lack of proper knowledge on the part of the store clerk. 2. How does this fall into "buyers' remorse" How am I to know in 14 days that I'm being billed for the lost phone. I have no remorse about the new phone... It's ok. No one wants to step up and rectify this situation. How hard can it be??? When I no longer have a contractual obligation to ATT, they are history.

Contact information:
Author: John Samuels

Offender: Att

Country: USA

Category: Telecommunications


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