Dropped off Waverunner for service 7/11. Told it would take 2 weeks to complete. Called for status on 7/29, told not finished yet, call again the next day. Called 7/30, and was notified by owner of marina (Dave Miller) that Waverunner could not be found. Owner asked if we were sure we had left it there, could someone else have picked it up, etc, implying perhaps that it was somehow our fault.
After determining it was gone, we called the police and filed a report with our insurance company. Met with the Delaware State Police at Action Marine on 7/31 to file the formal report. Marina themselves never called the police to report something stolen from their property.
We were told by our insurance that the replacement cost would be covered, but we were responsible for the $500.00 deductible. Spoke with owner on 7/31 (Dave Miller) about him somehow compensating us for that money, since we were not only out the Waverunner, but we had to pay $500.00 and we have nothing to show for that.
We were originally going to purchase a new Waverunner from him. He told us he could give us a 10% discount on a new trailer (also stolen) and any accessories, which would have come to approximately $70.00, and which every customer gets anyway. Trailers cost approximately $700.00, so we suggested he give us one for $200.00, and we'd call it even.
We understand that the price of a new Waverunner cannot be changed, but there are other ways he could reimburse us. He was not willing to do that - he felt that this incident was in no way his responsibility, even though equipment left there for service is not locked up at night. Bottom line - we feel that Action Marine was negligent by not locking up the Waverunner.
Good customer service would be to take responsibility for that, and somehow compensate us the $500.00 deductible that we have to pay our insurance company. We tried talking to Dave Miller about this, but he did not feel any responsibility at all.
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