I bought a air soft gun for my son for Christmas 2011. This was his main gift, and the gift that he wanted most. He used the gun 2 times before the power quit working. We emailed Airrattle on December 29th and they immediately started giving suggestions on how WE could fix the gun. At this point, we had not read any reviews and trusted they were just trying to help us. They finally gave us the same option they gave other reviewers 1 - return it and they will look through it to determine if we did something wrong (basically stating that there is no way they will issue a refund because they will find that we damaged the gun) or 2 - buy another gun for extra parts at cost (which happened to be $20 less than what I paid for it.
They only respond to e-mails about every 3 days and there is no way to reach them by phone either. There is also no option to leave a message. After I started to realize this site might be a problem, I started looking and found many, many negative reviews and most of the people have very similiar problems that I have. This is obviously the normal way that this company does business. I have filed a complaint with the BBB in OH. This site had 33 complaints against them through the BBB in OH in the last 12 months!!!
I have disputed the charge on my card and hope the transaction is reversed.in the mean time, my son has no use of his Christmas gift, and I am out $153.00!! Do not trust this site and do not give them your money! If you have to spend more money and make sure you are dealing with a reputable site, i wish i had!
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