My wife and I were members of the Daily 24 fitness in Eldersburg on the ridge rd location. First of all, they closed that location and we were not informed of the move whatsoever. We happened to see a similar named gym open at a later date (though payments were never halted) to a location in eldersburg at liberty rd.
After confirming they were the same gym, we canceled our member ship on July 3rd. We were informed that it takes 30 days to cancel a membership which seems ridiculous, but we did not complain. On and around the billing date of the normally scheduled July payment, we monitored our accounts and saw no charges so we figured we were in the clear. However, come August 2nd my wife was charged a monthly fee of $25 plus an additional charge of $20. Not expecting this, my wife ended up paying an overdraft charge of $35. I received on my account a monthly charge of $34 plus two additional $20 charges.
After numerous phone calls to various listed numbers went unanswered (including the ones currently listed on their website http://pure24fitness.com/) I went back to the establishment. The associate gave no explaination for the delay of the monthly charge. The associate said the $20 charge was an enhancement fee due on August 1st and since the membership was still within 30 days of cancellation the charge was correct. I voiced my displeasure and cannot comprehend how an enhancement fee applies to a pending cancellation.
The only charge he admitted to being incorrect was the 2nd additional $20 charge.in looking at his computer I told him I wanted it resolved right away but I had to go. He then attempted to offer me cash. I told him I did not want his cash I wanted a resolution.
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