I called Skiwi rentals on Thursday June 30th to reserve a 9 seater boat for Sunday, July 3rd. (4th of July Holiday weekend) My family was in town from Wisconsin visiting for the holidays. I was very excited when I spoke to someone at Skiwi Rentals and they had their 9 person boat available for the day. I was given a confirmation number and I was told that they opened at 8am and my credit card would be charged 400$ for the boat rental for the day. I was also told that I would be able to rent tubes and wake boards when I picked up the boat on Sunday.
When driving to pick up the boat, it was about 9:30am, I received a phone call from Skiwi asking me if I would still like to rent the JETSKI. I told them that my group of 9 was already on our way and that we never discussed a jetski rental, only a boat. The man that I spoke to on the phone said to just come and we would figure it out.
When we arrived at Skiwi we were told that we booked a jetski an not a boat online. I never booked anything online, I did it all by phone. I was also told that someone called me Thursday to confirm, they left a message and that I never called back. I told them that the reservation was made on Thursday and I never received any phone calls. He quicky changed his story and said they never called me because I booked it on the same day that they would normally book it.
He never apologized and claimed responsibility for making a mistake when booking my reservation. He never offered us any type of discout for another vehicle. He just kept saying that I should have called back, or I should have noticed the mistake when receiving the confirmation email (which they never sent). He just told us to drive all the way to Lake Mead Marina and rent from them.
We spend hours driving from marina to marina and no boats were available. We are now driving home with very disappointed kids in tow. Thanks Skiwi for your horrible customer service and ruining our holiday weekend.
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