January 21 I purchased a set of SI-6 Irons 3 thru SW, a steelwood plus 3wood and a long neck wood cover. When I received the order the 7 iron had a blemish on the top back of the club face.
I used the clubs three times and noticed there were blemishes developing on a number of clubs the worst of which was on the 3 iron toe. It appeared there were layers of metal peeling away from a base metal. I called Ken Briggs and he suggested I return them for his "Quality Control Department" to evaluate. I did so on February 7th and they were signed for on Feb 12th.
After three weeks I called Ken and he said that under "microscopic evaluation" it seemed the clubs were abused and that the blemish appeared to be caused by cement. Hitting off a cart path, etc. He said the clubs had been returned with a note. I made a vital mistake by saying fine and that when they arrived I would take them to a metallurgical lab for evaluation. Having been in aerospace metallurgy for over forty years I knew what to look for and had some friends who could do it at no cost.
The clubs have not been received here and that was a year ago. Neither was the "Note". I have tried via phone, e-mail and Certified Mail to get a response and like many others in this format have been totally ignored. I still have time in the Statue of Limitations to file in Small Claims Court and am still contemplating if it is worth it. Trouble is it's easy to win and hard to collect.
For your information, there is a Better Business Bureau Seal on both his web sites. Click on them and see what you get. The company is not currently active under that reliability program. I wonder why?
Jack
Green Valley, Arizona
U.S.A.
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