» Sports » Complaint / Review: 24 Hour Fitness - Customer Service. #663369

Complaint / Review
24 Hour Fitness
Customer Service

Our account was frozen for endless length on 3/7/10 because of maternity in the Cupertino service. Nowadays (3/27) after I returned to Cupertino service to reactivate my account, I noticed my membership was just good till July. After I questioned concerning the freeze I had been informed that Costco account does not be eligible for freeze. Nevertheless when I questioned why someone could procedure and make sure my consideration was freezing, her instant reaction has had me by surprise: "you ought to have read your Costco discount guidelines and that's not our problem your consideration does not be eligible for cold and we can not do something about this". Like a supervisor (or whoever she was), she wasnot to get a minute apologetic that somebody addressing twenty four hours offered incorrect info that's caused us free these weeks of account abandoned. Alternatively she explained easily wish to solve this I ought to keep in touch with that individual who prepared my freeze (who currently operates in another service) or contact participant companies. I had been really dissatisfied and angered incidentally she's handled me and also the discussion went towards a disagreement when she stated that "she wasn't their experience what I had been informed by XXX". This really is like asking my integrity and also the many uncomfortable component was she increased the problem by threatening to contact the protection easily do not keep (with my toddler and spouse) and label my account. I believe this sort of therapy is unjust for me personally provided we were about the getting part and enough to discourage me not to arrived at twenty four hours again. I'd charge this whilst the toughest customer support I've actually observed in this nation and that I really question the hiring and instruction procedure for twenty four hours. I googled the named of the lady who garbage spoke on-US, and he or she was a softball player and he or she only finished out-of Foothills area school this year. Clearly, she's premature in order to deal with struggle with clients which is how 24-hour has the capacity to provide $299 for just two year account by cost-cutting. Obviously this a pit within the corporate hiring and instruction and who actually from 24-hour scanning this inform the VP of Customer Support he have to do his work. I'm all set back again to my regional 'Mother and Place" gym because they are personable and pleasant. I suppose you receive what your purchase!

Offender: 24 Hour Fitness

Country: USA   State: California   City: Cupertino

Category: Sports


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