My partner and I went in with a coupon saying "only $30 per month with automatic deduction plan". We signed up with myself as the member, with the payments coming out of my partner's checking account.
Months later when we walked in personally to cancel the membership, we were assured the deductions would stop with the next payment. Months went by, still the deductions came. We went in a second time. This time we were again reassured that it would stop. We went in a THIRD time, and it finally stopped, but by then they'd gotten over $200 extra from my partner's account.
In particular an employee named Bill Pittman, a large, muscular man with a superior attitude, was very rude and unresponsive to our complaint. Their first excuse was that the membership was started with the old owners, and they weren't responsible for it therefore. Their second excuse was that it was our own fault for having the membership payments come out of a second person's account.
We have never been compensated for this rip-off.
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