After years of warning my friends of Bally's potential scams, I too got caught! Recently, I renewed my membership for only three months because I was relocating outside of the country. I spoke with Robin at the Ballys in Oxford Valley, PA., she explain that for the three months I will be charged $78.00. What she failed to explain was that I was also going to be charged an additional $25.00 for the card/processing fee. I was not aware of this additional charge until I saw my credit card account online. When I called three days after the transaction I spoke with the manager, Victor, which stated I will need to visit the following week when Robin and him will both be at the office. When I spoke with Robin and Victor, it was a complete waste of my time. The manager Victor listen to my concern but said that there was nothing he could do because it was my word against his employee. And, that it was too late to cancel the contract (this is why he wanted me to visit the office three days after signing the contract). When I spoke with Robin, she claimed that she explained everything to me. I explained to her that she did not.in conclusion, I left the office very dissapointed because I paid $100 for a three month membership, when I could have paid my $190 yearly renewal fee for 12 months. And although there isn't a Ballys where I will soon be living, I still will be visiting the U.S. Frequently enough to use any other Ballys in the country. I was going to complain to the main office about these two individuals, however, my life is too hectic because of my relocation, and sometimes you have to pick and choose your battles. Leason learned, " even when you know enough not to be scammed, someone will always get you". So be aware of BALLY TOTAL FITNESS.
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