I went to get a personal trainer and these trainers said that you could pay 30 dollars a month and get one session a month and I liked it. Until I ended up injuring my knee cap and need surgery. I wanted to postpone the payments until I got better or cancel. And I had a doctors note that said I was unable to participate in physical activity until released from orthopaedics and even until then I didn't know if I would truly recover from being able to do physical activity they make you do.
So when I went to cancel they said they need a certified letter from the doctor that I'm unable to receive the services that they provide permanently. I mean how does the doctor know what kind of physical Custom Built Training provides? And then it needs to be approved by corporate office. If I don't provide that and cancel they would charge a whopping 200 dollars for cancellation. I mean these people aren't cell phone companies and cell phone companies are usually better than this.
Then they say they will keep charging me until my period is over. But I have 16 months to redeem these sessions. Yeah what if I'm incapacitated for that amount of time. I mean the doctors don't know when I'll be in full recovery yet. This was after I signed a contract with them and they didn't provide the cancellation penalties. Only in fine print which in my book should be illegal now. I don't care if it takes 5 pages to type out their terms of agreement don't ever put it in fine print especially if someone has a hard time reading fine print like me. I would like to know when this is going to be a class action against Custom Built Training.
0 comments