I have been a member with Cove Fitness for about nine months now. I have had problems since day one with ASF International when I joined Cove Fitness I payed my dues along with the first month upfront then I noticed ASF turned around and charged me $90.00 to cover the first month along with the second month. I called and explained to them that my first month was paid upfront at the gym and they told me they could not refund the money because they did not have proof everything ended up fixing itself. May comes along I noticed I had a charge to my account for a Down Under Tanning which is in California, I am in Texas, so I went to the bank and put a stop payment on this charge no idea who it was thought fraud was going on. Then I recieve a letter from ASF International saying I owed the something like $140.00 for the payment that was returned along with fees and the June payment. I then called ASF to see what was going on and I was informed that they had a "glitch" in their system and it has been fixed I then asked if I was going to be refunded all these fees due to thier "glitch" that was their fault because they eneteered in the wrong numbers. I was refunded the $29.00 but I still keep being charged for stuff that they can not even explain. Well July came along and I was charged another $29.00 so I called and once again they had no idea what it was for so finally 2 weeks later I was refunded the money I was told by the manager that the next charge I should see on my account should be $48.71 for my August dues. Well once again I am charged an additional $10.13 on my account I called ASF and they once again asked if they could call me back because they have to do further research on why this amount was charged to my account.
Do you people who work at this company have any idea what is going on? It seems like everytime I call I get a different answer and no one can tell me what is actually going on it is like ya'll are all dazed and confused about the charges that are being made to not only my account but my friends accounts who are also unfortunately your clients. You guys are like leeches and I can not wait until my membership is up with Cove Fitness.
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