Greed is good at Nickel'n'dime Fitness (Warrenville)!
The management at Lifetime Fitness are masters at ripoffs and runarounds. Do not give these idiots a debit card number or checking account number! Use a credit card so you can request a chargeback.
The first problem I encountered was when I worked with a personal trainer. I renewed with him after completing the initial round of sessions. He was fired shortly after I renewed and there were no other trainers that had suitable schedules.
I made many calls to the "club manager", who would do nothing but transfer me to the "training manager". All calls ostensibly transferred to that phone went to voicemail. I made multiple calls to the "training manager", again all calls went to voicemail. I made multiple calls to the "customer service" department, equally unsuccessful. Your calls will not be returned, nor will your voicemails be answered.
I called my credit card company and requested a chargeback for non-delivery of services, which resulted in a refund in full.
The 30-day cancellation policy (either by certified mail return receipt requested, or by visiting a club prior to the 5th of the month) is a real ripoff. These jokers will not take a cancellation by phone, and make it as inconvenient as possible for members to cancel.
K
Chicago, Illinois
U.S.A.
0 comments