I placed an order with you guys around the 5th of September. This was my first order with you, even though I have been making clubs for myself and friends for 15 years. After I had my selection in the cart and then proceeded to enter my name in check out box. When everything was said and done I was not sure if my order went though. I did receive a confirmation number and conformation of signup. After not hearing anything else for almost 2 weeks I thought that my order did not go through. (Even though the web site says a order status e-mail will be sent in 2 to 3 days) I tried to call but was busy and did not get though. At that point (Sept. 17th.) I placed another order, this order was a different, but was to replace the first order. (I admit that it was my fault by not following up on my first order.) I did finally receive my first order on Oct. 1st.
This is not the issue I am having a problem with. Earlier today I called the customer service line and talk to someone that was totally out of line. I started by checking on the secound order that I placed. He told me that it was waiting on several pieces to show up and then would be shipped. I told him what had happened and asked about cancelling the secound order. (At no time did I blame anyone at Best Buy Golf only myself.) He told me there would be a 15% restocking fee, before I could even say anything else he started into a lecture on how irresponsible I was even to go so far as to ask me if I was always this mixed up in my personal life as well. That I must not have any idea how a business runs. When I told him I could not believe they let someone that talked that way in customer service, he went on to say that he had been working there for 15 years and that it was customers like me that did not know anything at all that made everything so difficult. He then went on to say how he was putting my name on a web sight because I was such a bad customer. At this point I asked what web sight, and he would not say. I then asked for his name and he said it was Donald Trump. I said how cute that was and he said it was Don Trump. I (then told him I would pay the 15% restocking fee and to cancel my secound order. I know I am just one small customer and most likely will not affect your overall business, but I thought I should let someone know, because of this man I will not be buying anything from your store in the future. If you have any questions fill free to call me anytime. My numbers are below.By the way I am in charge of operating a electric power plant with a multi-million dollar budget and deal with contractors and venders on a daily bases (So I do know how business work.)
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