Bally's fitness is probably one of the most unethical businesses that I have ever done business with. I have moved away from my initial gym (which I rarely visited because all of the male trainers were uncomfortably close and pushy), and further than the necessary 25 mile radius from another. The contract states that if you are not within 25 driving miles, that you may, for 50 dollars, cancel the account. I do, so I submitted the info requested in the contract to the specified address and now they are claiming that my address is "invalid", and according to "mapquest" there is a gym within 18 miles of my "zip" code, not physical address.
First of all, mapquest is merely a tool to help estimate time and travel, but serves more as a source for directions (a poor one at that) and is far from an accurate instrument used for determining distances. Secondly, I do not live at the center of my Zip code. They kept saying my address was "invalid" and that my zip... invalid, my zip... Etc... A.K.A. The run-around. This was a much more intense conversation with both of us in a low yelling fit.
When I requested the supervisor, all I got was more of the same, except for the "fact" that she had the power to use a door to door checker, but she was unable to verify because the computers were "acting very slow today" (all of a sudden). Ultimately, it seems to me that their contract is open to interpretation by their employees and that their employees either willfully give misinformation, or choose to directly contradict each other creating a chaotic mind state for the customer [myself].
I don't know what to do. They keep charging me, i keep sendning in the info the request when we speak, they won't cancel my account, and I'm at wits end.
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