I bought a camping tent from Dick's and it leaked. I had four inches of rain in the tent the first night after a thunderstorm. I thought the rain was blowing in from the sides but it was dripping from the top. I had no choice but to sleep in it that night. When I returned to Dick's I told the cashier, (no, Dick's not have a customer service department because they don't care) I wanted to return the tent. She glanced at the box and her first words were, "have you used it?" I responded that I had one time. She said "Well we can't take it back because we won't be able to sell it." I was livid! I was expecting something like what is the problem. I stormed out saying I would never be back in the store again. The next day I sent a letter to the attention of the store manager detailing my experience and asking if this was Dick's return policy on defective merchandise. I gave my home phone, cell phone, home address and email address. After two and a half weeks I have heard nothing from them. I tried the online site but the girl said I need to deal with the store.
Customer service is big with me. I run my own business and couldn't remain in business if I treated my customers this way. I am glad it was only a tent and not something more expensive. I feel my lesson was relatively cheap. I will never go back.
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