I bought a 2007 Crossroads Zinger 27 foot travel trailer from Lazy Days in March. Took the grandchildren to Lion Country Safari near West Palm Beach in August. On Highway 441 on the way home, we encountered a really rough stretch of road. The tiedown holding the two rockers pulled out of the floor before we could slow down, bouncing one of the rockers into the side rear window, breaking the glass, and bending the blinds on that 11x36 inch window.
We dropped the trailer at Lazy Days on August 23 to have the glass and blind replaced. Lazy Days billed Allstate Insurance company almost 650 dollars, which they paid. Eightysix days later, I pulled rig home, without the window or blind.
I contacted a local glass company, and they replaced the glass in the trailer for less than half what Lazy Days wanted. And they did it in one day, in my driveway.
At no time during these 86 days could I get an explanation of why a 11X36 inch piece of glass cost over 600 dollars, or why it couldn't be done by a local glass man at the repair shop.
Below is the last correspondence I recieved from Mr. Grady, Director of Service at Lazy Days, dated November 14th,
Mr. Lisk,
I will ensure that Matt addresses the blind for you. I will also look into the glass issue. Am I correct in understanding that Southeast Glass was able to replace your window in one day and for less than Lazyday's price?
Sincerely,
Bob Grady
Will no longer recommend, or patronize, Lazy Days. And I sincerely doubt that Don Wallace knows these things are happening at the place he worked hard at building.
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