I requested a post from Jewelry Phases since that's where the rods in the new business originated from. Formerly, I'd prepared to-order from Markstaar, since that’s where the poles in the previous studio had originate from; but I went with Jewelry Phases since I preferred those in the new business, and that I understood they might supply really high (more than 12 feet) metal rods. I also believed it had been the best thing they concentrate particularly on party rods (in the place of universal metal tubing, like Markstaar).
Because it works out, Jewelry Phases has horrible customer support and clearly doesn't worry about “the small guy.” they could be advantageous to a business that’s purchasing plenty of material, however for a person? All I will state is STEER CLEAR.
The very first time I named, I described that I required a high post and could be prepared to secure it towards the roof (since I'd a sense it wouldn’t focus on stress alone at that peak) and questioned if it had been feasible to obtain a post that you simply secure towards the roof although not towards the ground. Yes, actually, it had been - they'd a “semi-removable” choice. I mentioned I believed the peak was atleast 12-feet, and questioned when they required the precise dimension to put my order, and also the lady about the telephone (I didn’t create notice of her title) stated no, since the components were “adjustable.” I stated I’d prefer to go right ahead and place my order. The girl begins rattling off things like, “Okay, therefore one-eight-base piece one four-base bit... Delay, let’s do three-four-base items...” I ceased her and informed her I had been confused, what’s all of this about “pieces”? She stated, “Oh, which means you need a-one-item post? ” Well, I thought I'd created that obvious. Which should have now been a red-flag immediately. And truly, it had been, but nonetheless I believed these were where to-order from.
Therefore The lady about the telephone explained that yes, I'd have to know the precise dimension, but I really could go right ahead and purchase the ceiling-mount, set it in position, after which measure centered on that. Then I really could contact them back and let them know the dimension, and they’d consider the price of the support from the price of the post I requested. I believed that seemed strange, but great. And so I requested the ceiling-mount and after much futzing with FedEx, eventually got it.
Rusty set up the ceiling-mount and we calculated: 12-feet, 10". I named them back again to purchase the post, and again described what I had been searching for and also the lady I talked for this period stated it had been mentioned within the computer. I informed her the peak and he explained the highest post “of that type” they create is 12-feet, therefore will have to purchase a custom one. She also stated they’d simply had a large purchase venture out also it could be about 14 days before they’d have anymore metal rods in-stock, however it might deliver the moment possible. I stated that was good, and requested. The price was $470.50.
I waited around three months and also the post hadn’t came however, and so I named Platinum Phases again. This time around I talked having a man called Kevin. He explained the kind of post I requested wouldn’t be accessible for around a few months (!!!) but I really could make use of a 12-base post just like quickly, since the peak is “adjustable” as a result of coupler at the very top. (it had been about $40 cheaper, plus they did return that quantity.) Currently I had been having a feeling of forboding, and that I questioned him many times if he was certain it'd function and become secure. He explained yes, it'd function, also it was exactly the same type he'd at his location, same peak and on the concrete floor.
Producing some changes Once The post ultimately came, I had been so enthusiastic I really could barely endure it. We went house to place it-up and had some difficulty obtaining the coupler to regulate towards the correct elevation. A hold along with a wrench contributed to that, but there have been still different issues.
Today, at this time, I don’t feel just like describing every small issue we'd with installment... But let’s simply state, it got us a complete month to obtain it to some point where we actually experienced slightly ok about this - and at that time, we'd been off and on the telephone with Kevin at Jewelry Phases many times, and had wound up going a pit within the ground. (Since without something bolting the bottom towards the floor, any moment I'd toss my fat around it at-all, the whole post might dislodge in the floor. Not really a great experience. It had been merely too-tall to depend on stress to put on it there.)
Gonna need to bolt it towards the floor But actually once it had been bolted towards the ground, it wasn’t safe. The whole post itself might pose easily did a spin. Kevin served like he didn’t think Rusty or me whenever we told him this. He kept saying, “That shouldn’t happen.” We All Know it shouldn’t occur; that’s why we’re calling
Finally, following a few more months, it had been obvious we were getting nowhere. We'd tried anything also it was simply not protected or safe. I had been speaking with among my party teachers and he or she served really amazed they had offered me that kind of post. She stated for-anything more than 10 toes, it surely must be considered a lasting post installed towards the ground and roof.
But a lot more than that, we were persuaded the post wasn't just badly created, but flat out faulty. Rusty named to determine if we're able to return it. But actually the larger-up individual he spoke to (and truly cussed out) might simply parrot, “Our return policy is seven days, unopened.”
What type of idiotic plan is the fact that? We wouldn’t have recognized it was fucked up without starting it and adding it
So we’re out nearly $500 and that’s that. We'd consider them to small-claims judge, but we’d need to visit Florida, and I’m unsure it’s worth the frustration. The most important thing I do want to do is create individuals conscious of what happened. As we purchase a home or residence, we’re likely to possess a lasting post mounted, and that I won't be buying it from Jewelry Phases.
I highly recommend that anybody seeking to use a post within their house NOT purchase from Jewelry Phases. You might get an dangerous, faulty post, ask them to disbelieve the issue while you clarify it within the telephone numerous occasions in excellent depth, and never have the ability to return or obtain a reimbursement for that faulty item.
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