I ordered sneakers (clear Jordans) for my daughter as a birthday gift back in July. My boyfriend also ordered sneakers for himself the next day. We were told 15 business days, that came and went.
I contacted customer service by e-mail because I left a message which of course never got returned. I then called again and was unable to leave a message. I then sent e-mails. I got the the "sorry we have been so busy, your shoes will arrive in 5 more days. Guess what? No shoes!!! I sent more e-mails with the same story.
Toward the end of August, I received an e-mail saying my money would be refunded into the account I used to order the shoes. It would take up to 5 business days. Well, 5,6, 7,8 business days, I didn't get a refund. I e-mailed them again replying with the message they sent me (per their instructions. It was now the fault of the company they use to handle financial transactions because they already refunded my money so it must be my bank that is causing the problem!!! I was told to give it a couple more "business days" That day never come!!!
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