In June of I joined the Sportplex in my area. Then life happened. Since I had just moved to a new town, the unpacking process led to the disappearance of my contract. My exercise partner had his first child and left me high and dry.
In May of I called the Sportplex and asked about ending my membership since the year was almost over and I did not have a copy of my contract. I was told that to renew, I would have to come in, otherwise it would end.
August 1, I see that I am still getting charged for a gym membership. I call the Sportplex and find out that they have nothing to do with the contract. Call ASF. ASF says that the contract will automatically renew, which happened, and I am stuck with it for another year.
This works out pretty well for both companies. ASF does not care what the Sportplex employees do, because they are the contract holder, not Sportplex. Sportplex does not care about customer service because they are not the contract holder, blame ASF.
So who is responsible for misrepresentation of the contract? ASF does not take any responsibility whatsoever for how its contracts are sold. Sportplex cannot take action to fix its mistakes on selling the contract.
Divide the liability, conquer the customer.
0 comments