I ordered an ATV from Wicked Rocket.com
on 07-22-05. My credit card was charged $520.57 at that time. When I didn't receive any information about the order I called again (08-10-05) and was told that it was out of stock, so for an additional $90.00 I could get a different model, which was in stock. My credit card was charged $90.00 at that time. My credit card was not to be charged until the ATV was shipped but I was charged upon ordering.
I contacted them (at least) 3 times on the phone about this matter and was told that someone in billing had made a mistake. I was told that my tracking number would be sent shortly, it never was. I asked to have the charge removed from my credit card until the ATV was shipped, it was not. I also sent several emails concerning these matters; they did not respond at all, other than to say the order was prepped and tracking number was on the way; not true.
Two days ago I finally got hold of them again on the phone; they said that the order had been canceled on 10-03-05. We did not request this; were not notified it had been canceled; and the charge is still on our credit card. I am very suspicious about the runaround I have gotten from them and wonder if they are a legitimate company. I definately have nothing good to say about their so called customer service, who sound like a group of teenagers.
This company has been very difficult to contact, almost impossible to get a response from; and unpleasant to deal with when we have. They have lied to us about everything concerning this matter. Now after 3 months of waiting and putting up with their B.S., our order has been canceled by them, (even though it was paid for) our grandson's birthday is next week, he doesn't have a present, and we owe our charge card $610.57 for something we didn't get.
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