Signed up for the trial service as I thought I'd be using this quite a bit. Didn't give much thought about how it was pointless to pay $15.99 PLUS any shipping charges I needed each month. Either way, I used my trial then canceled my service when I came to senses. First rep didn't cancel the account and apparently there was no record of it. Called again and the rep issued me a refund and said she would close the account (Nov 15). She tried to get me to continue services by offering me "free postage". Told her several times I was not interested. When checking my credit card statement I saw they charged me $15.99 again this month (Dec 2). I called them AGAIN today (Dec 4) and the guy I spoke with said in the notes it shows that I "agreed via recording" to continue service if given a service credit. Lie. I told him to pull up that recording or have his supervisor pull it up. He asked me several times if I wanted the phone call reviewed from last time, as if I was lying or there really wasn't one. Kept telling him to have it pulled up. He claims he's passing it on to his supervisor to review the recording and will call me back. If I do not receive a phone call in a couple hours I will be calling back and notifying my credit card company of the fraudulent charge.
Stay away from Stamps.com!
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