I ordered a sewing machine part from this company and then decided I didn't want it. I emailed Gary five hours after the purchase to cancel the order. Gary is the CSR indicated on the website who has his email listed in the return email I got after placing the order. I called the next morning and spoke with Gary who told me it "was good that I called since he didn't check his emails often". He also told me that the company had no mechanism to cancel a mastercard order, only visa and that I would have to take up the pending charges with my bank.
So I did. I had my bank - Chase - create a conference call with Gary. All Gary had to do was tell the CSR with Chase that the order had been cancelled.instead, Gary went into a rascist rant (the Chase CSR was Eastern Indian) and refused to cancel the order and hung up on us. I was so appalled I had the CSR call back immediately and we got the name of the owner of Sewing SUpply Warehouse - Ron Hodgson - and requested to speak with him directly. We were denied.
I wrote a letter to Mr. Hodgson lambasting him and his company for having such a terrible employee as Gary. I will never do business with this company and advise anyone reading this to do the same. I bought the part from Brother - the same company that makes my sewing machine. They were polite, helpful and courteous. These attributes should not be relics from the past! With so much online shopping done, there is no reason for rude treatment. The charges are still pending on my mastercard. Awful company!!!
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