Complaint / review text:
I am a hospice patient and about the only thing I really do any more for enjoyment is sew for my grandchildren and also do some quilting when able. I have a viking lily 555 sewing and embroidering machine and had missed placed the manual. On 3/11/2012 I went onto the sewing educational warehouse website and they had the manual for $10.00 w / $3.95 shipping and handling. The website said to pay thru Paypal so I did I payed $13.95 and received a receipt with a conformation number on it.
I printed it out and have been waiting for my manual ever since. The website stated that it would only take 3 to 5 days for me to receive it. This is 3/21/2012 and I still haven't received it. I have called them and left a message a few times because you dont get to talk to anyone only a machine. I have not received an email for the order either, they were supposed to call me back but until now I haven't heard a word. I am very very sick and dont ever get out of the house, I was so excited when I finally found a sight that I could get the manual on, I guess the old saying does work about sometimes things that are to good something is wrong.
These people should be ashamed of themselves and Im not saying that just because Im sick, but people really need a website like sewingwarehouse when they loose their manuals or how to books. Now I wont be able to get my granduaghters their Easter dresses made. Sewing really helps me save money, I dont know what Ill do now I cant afford to buy them. Thank you to whoever reads this and takes care of these kinds of matters. God bless you