» Shops, Products, Services » Complaint / Review: - sends wrong color and refuses to refund me. They also have rude customer service reps. #983349

Complaint / Review sends wrong color and refuses to refund me. They also have rude customer service reps

I ordered 200 rubber wristbands for my non-profit organization from I placed an order for regular green wristbands, but when they arrived they were lime green. They were shipped from China and wrapped in cardboard and duct tape. The wristbands themselves were very poorly made. When I requested information on how to return the product for a refund, I was told there are no refunds/exchanges. They even said it was MY fault the color was wrong because I had not specified dark green and if I wanted dark green I would have to reorder. I realize colors may vary between batches but there is a huge difference between regular green and lime green. The customer representative, Chase, was rude, immature and used threatening language when addressing my issue. When I told them I will be reporting them to the Better Business Bureau they said they didn't care and they are placing me on a Do Not Sell List for complaining. When I reported them to the BBB I found out they have an F rating. This company does not care whether their customers are satified, their ordering practices are deceptive; they do not have a reputable business code of conduct and no one should ever order from them.


Country: USA   State: Texas   City: HOUSTON
Address: 11211 Richmond Ave, Ste B106
Phone: 18008561997

Category: Shops, Products, Services


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