» Shops, Products, Services » Complaint / Review: Bluegrass Cellular - I haven’t spoke to one friendly representative and my bill has NEVER been what is was supposed to be. #982947

Complaint / Review
Bluegrass Cellular
I haven’t spoke to one friendly representative and my bill has NEVER been what is was supposed to be

In April I strolled into my local Bluegrass Mobile shop to acquire fresh mobile phone support for myself in addition to my spouse. Among the employees launched me to some “special” strategy they'd: 2 outlines, with endless chat, wording and information for $120.00. After speaking using the employee concerning the arrange for over an hour or so, I decided we'd signal a two-year agreement using the mobile organization. Our first month’s bill came only a little less than 3 months later. The sum total due: $411.96. I quickly approached their customer support point. They advised me this was my statement and that I should spend it. I attempted to describe this was the very first month I'd had support and my statement ought to be around $150.00 (due to fees along with other costs.) I talked to 3 various reps, which were rude and declined to assist right my statement. After two times of talking to reps in addition to supervisors, I had been ultimately educated that after the my support was put up, I had been placed on two billing cycles. As a result of this my statement was around dual. Lastly, after 4 times of fighting together my statement was set. Within the next 9 weeks I talked together each month since my statement was far too large. Each month these were REALLY rude in my February my cellphone began running continuously. I'm a stayathome mother and seldom abandon the home, not to mention my city. Our march bill was over $600.00 after I named about that they stated it had been running costs. I discussed that I hadn’t quit my home and hadn't been “roaming” whatsoever. I talked having a specialist who advised me that it had been since our home had a container top, we were taking additional systems. Each month I had been obtaining a insane quantity of running costs, each month I talked with rude reps and got my mobile phone into my local shop. Despite my telephone was delivered down for examination, the issue was never March I used to be educated that my costs of running might no further be modified which actually I used to be in a more than 200 kilometers apart (I wasn't, or have I been) and they wouldn't support me anymore. I had been to pay for my statement no real matter what the total amount. After speaking with them for just two hours, I went into my shop where they advised me that in September a consultant altered my strategy which created my statement greater, but the strategy didn’t change. (It produced no feeling in my experience both!) to conclude, I've had Bluegrass Mobile for nearly 2 yrs and that I have experienced to get hold of them each month. I haven’t talked to 1 pleasant consultant and my statement HASN'T been what's was said to be. Worst company ever!!!

Offender: Bluegrass Cellular

Country: USA

Category: Shops, Products, Services


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