To the response of All My Sons:
I'll address your response out of sequence:
When I first contacted your company by phone concerning the first missing piece, no-one even made a feigned attempt at being courteous let alone trying to resolve the problem. I was bluntly told the truck is checked and if it were found I'd have been notified. No-one would bother to check with the crew, a matter of a simple phone call and a look in the truck. It's Simple, basic customer service. All My Sons ignored my emails after I had discovered the mounting losses and damages, further evidence of the company's non-responsiveness. All My Sons has an unsatisfactory BBB rating for its failure to resolve let alone address customer complaints. The internet is littered with negative information on the company addressing the very complaints we have, showing a pattern of such behavior. Further, I have researched civil actions and contacted a party who brought suit and prevailed, speaking at length about their experiences which echoed our own.in light of the record of its treatment of customers, All My Sons claim that I did not attempt contact or its claim of desiring customer satisfaction ring hollow. It took a registered letter to your company and its agent for service, as well as these postings, to evoke a response from All My Sons.
As to your irrefutable proof that the truck did not deviate en route, we can tell time and witnessed the truck appearing behind us from a residential street some forty-five minutes after they left ahead of us. The validity of whatever evidence you may offer would be highly questionable as the point remains that we witnessed the now missing items loaded onto the truck, observed the deviation noting the time frame, and the items were never unloaded. Further, I looked into the truck to assure nothing remained. Our property did not simply vanish in a move that was non-stop; it defies logic and the laws of physics.
As to the tips, I did tip your employees and did so by check. I did so as a monetary instrument must be negotiated confirming a person's identity, proving their presence and offering a means by which they can be located through bank records if they are no longer employed and must be subpoenaed. I consider it insurance and am glad I had done so after having learned from my subsequent investigations that one of the crew was dismissed from another moving company.
I await your claim forms. How the matter is handled after they are submitted will dictate how and by what venue this matter is ultimately resolved.
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