Joy Pools submitted an unapproved plan to the City of Flower Mound to gain a permit to begin construction on our pool. Prior to completing the final phase of the pool and, after collecting over $23,000 from us, we were informed that the pool could not be completed as originally planned and we would have to accept a pool substantially lesser in quality and design. We were told by Joy Pools that they would not complete the work as originally planned without paying significantly more money. Now we are left with a cement hole in the ground and a safety hazard for children.
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