I purchased Sentricon baiting system from BugHouse, who claimed to be a professional company with professional service technicians. The guy that came out to my home had his shirt pulled out, and kept a cell phone in his ear. He said his name was Kevin Neese. He busted my water line while drilling around my house. It took him 2 days to properly fix my water line. The office and the technician acted like this was no big deal. Dennis Mitchell was very rude to me on the phone. He said that they were very busy at the time. I guess they were running around fixing things they broke at other places.
I've had this so called state of the art system for about a year now. Kevin also checks it. I never answer the door, because I wanted to observe. I have 42 stations around my house. He checked it in 5 minutes. Never broke a swet. I see him do several of my neighbors the same way. He also was suppose to go under my house to check for signs of termites. Dennis Mitchell and Kevin both swear that he did, however, they can't explain how he did it when I have the crawl space door pad locked.
Termites did about $1000.00 worth of damage to my home. Now BugHouse is trying to get out of paying for it even though I have a damage contract.
I have never seen or dealt with such a unproffesional company like this before. The office workers seem to not have time to talk to me. The manager, Dennis Mitchell, does not seem interested in helping in any way, and their so called service technicians don't seem too sure about what they are talking about.
My advice to anyone needing Pest/Termite Control to stay away from Bughouse. Unless you don't care about your home, and love to flush money down your toilet.
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