Cox Communications "Bundle" which is Telephone, Internet & Cable TV, quotes $9.99/month for each service & at no time state in their television ads this is only for new customers. Once past that, they deny they're running any such advertisement - aired on local TV channel regularly.
Existing customers can get in on their $25/month for each of the services, bundled and the customer is told this offer is good for six months. After the second month, those fee double and when the customer contacts Cox Communications about this, the customer is told the rate is only good for three months & on the third month, fees double because Cox "projects" what the fees will be when the promotion is over and inform customers they're locked in to the increasing rates for six months.
None of the agreements are in writing, everything is handled via the telephone. Statements can be paperless or sent via U.S. Mail. Cox Communications customers pay a month in advance for service. Communicating with Cox about this has resulted in being transferred to their "Loyalty Dept" and is where we are told in August, questioning their service, that will turn off our service immediately. October when our rates doubled yet again, we called & transferred to their "Loyalty Dept" were told, that they are disconnecting our service. This is while we've paid thru the month, in advance and never have been late making a payment to Cox.
Cox totally misrepresents their services, costs and duration of rates. Who wants to continue to negotiate and with liars (?) additionally, who are unmistakeably rude & threaten customers? Cox Communications has been reported to the Public Utilities Commission several times & not just by us. The PUC governs the utilities & phone, cable, internet companies. Absolutely send your concerns/complaints to the PUC.
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