I have been with BH CFL for 3 years. I have a bundle including phone, cable and DSL. I have been having problems with them over the last few months. Not only billing issues but also cable and connectivity issues as well. It takes at minimum 20 minutes to get through to a customer service person which tells me they are not only having issues with me.
I had my wife speak with them tonight because I could no longer deal with their incompetence. She has a communications major so I thought maybe she could make some sense out of what they were trying to tell us.
They are requiring people to pay a month in advance and had interrupted my on demand services due to the fact that my advance payment was 7 days late. Now keep in mind that I have been with them for 3 years and have never missed a payment. They are trying to tell me that I am one payment behind however can't show me when I missed a payment. I have record of every payment I made to them on each month. I refuse to pay for their services a month in advance and that I obviously what they are trying to accomplish.
After 20 minutes on the phone I took the phone from my wife and finally decided to cancel service. It is a shame that a monopoly can treat loyal customers like crap. I will switch over to DISH and hopefully have better luck with them. I would recommend not using BH services to anyone. I also use them for my business and I will be cancelling that as well.
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