When looking for a pest control service, we had considered Orkin, but decided upong Terminix on the merits of their sale rep who was knowledeable about our situation. Even though they were more expensive, their sales rep assured us on what would work would be done. Our designated appointment time was to start at 3 P.M. But started at 5:30 without an explanation as to why the delay. They used a subcontractor to do the work. Upon returning to our home, we found that they had left doors open, left secured gates unlocked and unprotected. They had dug up flower beds and removed paving stones when we had been assured that none of this would happen. When we contacted our service rep, he was appalled by the work done and said he would handle it. One month passed, many phone calls were sent. Emails and pictures were sent. Two months passed and we were told to contact his rep. Several phone calls went unanswered, emails were sent, unanswered. Third month, we got the rep on the phone, made appointment for him to see damage. He came by, took statement, looked at damage. Several phone calls, one of which the receptionist told us that he did not work for Terminix. This has now gone onto the fourth month, we are still paying for the service and have not heard from them. We have sent them several estimates as to what the cost will be for the repair of the paving stones and flower beds being repaired. Do not use Terminix. We have nothing bad to say about their sales reps, but then, who would fault the sales rep. His job is to be informative to get your business. We find fault with their use of subcontractors and their inability to answer any questions as to restitution.
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