I have had a cricket cell phone for about 2.5 years and up until this past week have not had a major complaint but thats because i never had to use their customer service.
For over 15 months i have been at a new address and have paid my cricket bill with my credit/debit every month for the same amount with no problem. Until this past week it denied due to my information was different than what they had on file. Somehow they downloaded my 15 month old address back onto the web site. So i called and supposedly corrected it
But to no avail. My credit or check can not be used. And i have made so many calls and spent so much time on the phone with incompetent or slow thinking csa's that its a joke... They never call back when they say. They tell me they're looking into it
Really. How many days does it take to compare what you have on your records and what im submitting. I get hung up on. Put on hold for 20 minutes. And they will not let me speak to a supervisor
My next step is to give it to my attorney to see if he gets a response and then to the FCC to see if they can help..
Its sad. Either run a business by treating YOUR customers with respect or close your business... I should know... I ran my own for 15 years... My advice. Their service works... Their customer service stinks!!!
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