I was a client for 3 years perfect imited user and payer. I get a email 8/7 telling me that the yearly renewel of $66.00 is due. I responded telling them that I will pay the amount due by a new credit card.instead they put the charge through the old credit card on file that has an expired expiration date by 6 months or more. The card should not have worked. When I discovered this when my statement came out 30 days later I called them. They told me sorry, TOO LATE AS THEY CHUCKLED. I told them I cant have the charge put on that card and that it needs to be reversed and put on a different card that I receive reimbursement back from my company. They refused TO CORRECT, WHY? READ MORE. They provided no solution whatsoever to the issue. I told them that they had no right or authorization to put a charge through on a expired credit card. They claim it was ok with Amex. American Express said it is NOT ok, except only when Im paying monthly NOT yearly... I called American Express to help resolve and they placed an inquiry on this matter for resolution and then I was going to pay on new card.
This is when MY FAX J2GLOBAL takes a BAD CUSTOMER SERVICE and turns IT into a OPPORTUNISTIC CIVIL EXtORTION. They say we will give you back MY FAX NUMBER number if I AGREE to a more COSTLY plan than what I had... Remember i was a pfax customer with unlimited faxes, now this credit card move was an opportunity to convert me to a high cost plan, all created by there putting a charge through an expired credit card. The new proposed plan will limit my faxes, charge me more. Scheme alert scheme alert scheme alert. These people are petty per page fax theives with no regard or common respect for a customer who uses there services. Do they spam people to rack up fax page charges? Do they review sensitive information on faxes SCUM SCUM SCUM. Canadian company that outsources india call centers, at a $1.00 a day... WHAT DIRT BAGS...
How is a company going to survive treating clients so badly?
Fax is a dying out technology
Buyer beware of this opportunistic civil extortionistic expired credit card fraud practicing company
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