Complaint / review text:
I am a fool, and made a very bad decision.
When I first contacted Alliance Worldwide Van Lines, they sounded nice and were easy to talk to. There rate was not the lowest nor the highest that I received and made the very poor choice of moving forward with them for my move. I even put down $800 deposit that was apparently non-refundable.
I was told that 2 days before my move I would be contact by the drive and he would let me know what time the mover was going to start. That day came and went without a phone call. So the next day I called Alliance Worldwide Van Lines and my sales rep was on vacation. It took them about 15 minuets to figure out that I even had a move scheduled for the next day.
I was told that my driver would call me in 20.2 hours later i had not heard a thing. I call Alliance Worldwide Van Lines again. This time I was told just to call the driver myself and was given his phone number.
I reach out to the drive, introduced myself to him and let him know that I was calling to schedule my move time and he said, "Who are you? I don't have a move scheduled in Portland tomorrow?". We left it that he would call me later and he would look though his paper work.
So I then called Alliance Worldwide Van Lines which had by then closed or the weekend.
Needless to say that I never did hear from the drive that night.
The next day was move day and I didn't hear form the driver that morning. Nor did I hear from him that afternoon. That night around 9 PM he finally called and said he could come by at 2:00 am and "make it happen!"
Not interested I said.
On Monday I got a call from Alliance Worldwide Van Lines. There were very aggressive, and wanted to know why I canceled my move.
I didn't want to get into it and just asked for the $800 back and they said no.
Again the deposit is non-refundable even if they don't show up as promised.
I am such a fool, please do not be as foolish as me.