I recently signed up with MCI after starting a small business which relies heavily on outbound calling. When the switch was made to MCI, they somehow put a block on any of my outbound calls. Upon calling in, they admitted this was their error and the three phone lines would be reconnected in 24-48 hours.
Now, this time frame might seem reasonable for a residential account where one may continue to use their cell phone or borrow a neighbors phone; however, this is an unacceptable time period for a business to have to virtually shutdown... Especially a new business. The next day our phone service was connected to all our lines.
Fast forward two weeks and suddenly the lines are down again. So, now I'm paying three employees as well as marketing, rent, bills (MCI), etc. And not able to conduct any business. Upon speaking to the first customer service rep I was told right off the bat that it was their error and they had entered my address incorrectly (I had just received my first bill in the mail 3-4 business days prior to this incident).
My bill was shut off for a late pay... Now, granted it was late and not my fault, I would think my reconnection could be expedited. I paid my bill by phone immediately and then spoke to a supervisor about the importance of being reconnected. She could have cared less. Maybe you'll have service tomorrow... And maybe not - that's about all she would say... No apologies nothing... I was made to feel as though it were my fault for not paying the bill that had just made it to me 3-4 days prior.
... This is only one of the number of problems I've had with MCI during my first two months of service with them. Well, this was a nice vent. If you have residential with MCI - they're probably fine. But, if you want someone on your side when trying to run a small business, think about a local boutique phone carrier who knows you more personally and feels obligated to correct the problems that any of their human employees might make.
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