I signed up for their Unlimited World Plus plan for $24.95 and their ad clearly say that I could call for unlimited time anywhere in the USA and 35 countries. After 3 months of service they sent me this Email:
"Unfortunately BroadVoice has been forced to temporarily suspend outbound calling on your account.
It appears that your account may have been compromised, or is in violation of our Terms and Conditions for Use.
This action was taken because your usage pattern indicates your account is being used for business. If you have subscribed to BroadVoice's Residential services, the Service and Device are provided to you as a residential user, for your personal, residential, non-business and non-professional use. This means that you are not using them for any commercial or governmental activities, profit-making or non-profit, including but
not limited to home office, business, sales, tele-commuting, tele-marketing, autodialing, continuous or extensive call forwarding, fax broadcast, fax blasting or any other activity that would be inconsistent with
normal residential usage patterns.
In the Terms and Conditions for Use, which you accepted at the time you subscribed to this service, BroadVoice reserves the right to immediately terminate or modify the service, if BroadVoice determines, in its
sole discretion, that customer's service is being used for any of the aforementioned activities.
We would like to rectify this situation as soon as possible and want you to know that your business is important to us. For assistance and possible restoration of your outbound calling please contact us at
212-202-0300,213-634-1400 or 312-625-1400.
We apologize for any inconvenience this may cause.
Your inbound calling and voicemail will continue to work while your outbound service is temporarily suspended.
Thank you.
BroadVoice Customer Care"
I sent them an Email explaning that I have not in any way used my phone for business, and here is their response:
"Your account was determined to be used as a business account. This is notdue to the instance of your callings.
To continue your account you must agree to switch to a business plan.
Thank you,
BroadVoice Customer Care"
This people really believe their business will survive. Hopefully the authorities or a TV station will expose their dishonest business and together we'll close them down. Broadvoice is in the business to deceive, they're liars and dishonest. Don't make business with them.
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