I ordered a trial supply of Giavonie Skin cream as advertised for $4.95. The terms and conditions stated as follows;
(We're so confident that you'll enjoy the Giavonie Anti Aging System that we extended this trial to you. To continue this powerful protection, you don't need to do a thing. At the end of your 12 day trial period we will charge your card the discounted member price of $89.90 (over a 30% discount) and to keep your skin looking healthy and younger, a thirty (30) day supply of the Product will be automatically sent to you each calendar month, and the credit card you provided to us will be automatically billed $89.90 for the product upon our shipment of Giavonie Anti Aging System to you.
In the unlikely event You are not satisfied with the Product and want to cancel future deliveries please call our Customer Service Department toll-free at1.800.511.6609 prior to the expiration of the Trial Period and cancel your order.)
Upon receiving this product and using it, it broke my face out horribly. I had to immediately make an appointment with a dermatologists which cost me $285.00. I called the customer service number that Giavonie listed above and was told that no refund would be issued and that I had only 3 days to mail the product back or be charged $42.00. I had just received the product on Monday and this was the same week on Thursday., not even close to 12 days for the trial period.
On top of the fact that they had no concern and were not planning on honoring their own terms the customer service girl was the absolute rudest person I have ever encountered, very bad customer service. And they flat out lied about their "money-back" and cancellation guarntee.
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