Pro Alert alarm company that I subscribed to for alarm service at my old house "lost" my letters of cancellation (2 of them) when I moved. Now because there's a new owner of the house they say they can't disconnect the alarm until the owner contacts them. But either the new owner won't contact them or they "lose" their calls as well, and have forced me into an ongoing contract.
Essentially they won't let me out of the contract because they lose my letters of cancellation, tell me after i've moved that the new owner must contact them, and that I will be charged eternally until a disconnection occurs. This is even after my contract has expired.
I've since cancelled my visa card where it was being billed, disputed the charges with Visa, the Better Business Bureau and the State Attorney General's office. BUT they've continued to bill me and my bill is now "delinquent."
David
Arizona
U.S.A.
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