We decided to switch to DirecTv in June because we got a better deal than Time Warner. We took our converter box to the Charlotte HQ office on W. Arrowood Rd. And told them to disconnect our cable service.
The next month, we recieved a bill for standard cable service. We called customer service and the rep told us not to worry about paying the bill - that the service would disconnected soon.
Now, skip ahead to August. We recieved a bill for over $300 from Time Warner with a notice that they would disconnect our service (which included late fees for not paying for a service we didn't want!). After multiple calls to Time Warner and spending our valuable time talking to incompetent representatives, that disconnects at Time Warner in Charlotte are last on the list of work orders for the technicians to complete.
No one at Time Warner seems to understand the fact that I refuse to continue to pay for a service that I had requested to have disconnected and it is their fault that they don't have enough technicians to complete work orders - especially disconnects which only take about five minutes to complete.
My recommendation is to just stay away from Time Warner.
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